ChatGPT Work
OpenAI
Connected workspaceMeet BoostEvery customer.
Every customer.
One connected experience.
Bring your customer data, email, and onsite experiences together. Turn every interaction into a lasting relationship.
Reach every customer like you know them.
Create personalized conversations across every channel, powered by real customer context instead of disconnected campaigns.
Your auto replies
Counts reflect the recent activity returned by Instagram automation history.
LeadActive
@apatiteai · Contains StrategyTrigger wordConversation flow
ResponseHello, thank you for reaching out.
2 primary messages · Email + SMSRecent triggers3
Replies sent3
- Shopify
- Meta Ads
Platform partners
ShopifyPartner
MetaTech Provider
Engage every customer your way
Platform partnerships
MetaTech ProviderShopifyPartner
Fendsy for ChatGPT Work
Build customer experiences where you already work.
Bring the Fendsy workspace into ChatGPT Work to edit the same Onsite Form and Email source your marketing team reviews in Fendsy. Validate the work, push a draft, and keep publishing as a separate approval.fendsy-local-studioAvailable now
project
AGENTS.md
README.md
content
form
document.json
placement.json
document.json
- Edit Onsite Form documents
- Edit form Placement settings
- Edit Email Templates
- Validate before draft push
Local Studio · Windows x64 preview
# 1. Unzip the download
cd fendsy-local-studio-win32-x64
# 2. Start the local visual editor
./start.cmd
# 3. Add the project folder to ChatGPT Work
cd project
workspace: ./project
✓ Onsite Form and Email files ready
✓ Secrets stay in the local server process
✓ Draft push and publish remain separateLocal Studio previewWindows x64 · 20.1 MB · Node.js 22+
Download Windows previewToday
Build Forms, placements, and Email Templates locally, then hand marketers a validated draft to review.
Next
Query customer and campaign performance through a broader Fendsy MCP. Analytics are not included in this preview.
One connected system
Every signal becomes a clear next step.
Connected customer context
Know every customer as they move.
Bring forms, conversations, orders, and campaign activity into one usable customer timeline.Explore customers→Revenue journeys
Turn behavior into the next best action.
Use real customer intent to trigger the right message, wait, decision, or human handoff.Explore journeys→Boost across Fendsy
Move from insight to prepared work.
Ask what changed, then let Boost prepare the audience, journey, or campaign for your review.Meet Boost→Connected customer context
Know every customer as they move.
Bring forms, conversations, orders, and campaign activity into one usable customer timeline.Explore customers→Revenue journeys
Turn behavior into the next best action.
Use real customer intent to trigger the right message, wait, decision, or human handoff.Explore journeys→Boost across Fendsy
Move from insight to prepared work.
Ask what changed, then let Boost prepare the audience, journey, or campaign for your review.Meet Boost→Powered by Boost
An AI teammate that works across Fendsy.
Explore data, build customer agents, and prepare validated, reviewable work across the product.
Build customer agents
Shape knowledge-backed answers, allowed actions, and clear human handoffs.
Explore agents
Explore your data
Ask questions across customer and performance data, then turn the result into the next task.
Explore analytics- Draft campaigns
Draft campaigns
Prepare audiences, campaign setup, and email content for your team to review.
Explore campaigns - Form builder
Build onsite forms
Create complete editable forms with steps, fields, and success states.
Explore forms 
Shape revenue journeys
Draft triggers, waits, decisions, and channel actions on the real journey canvas.
Explore journeys
Design WhatsApp flows
Prepare editable flow drafts, validate them, and keep publishing under your control.
Explore WhatsApp
Helpdesk, templates & agents
Handle every conversation from one place.
Helpdesk · Email, social & onsite
LiveA
Apatite customerReady for the next reply
ActiveCustomer agentHandling repeat questions
Team can take overReplied to a storyJust now
Started an onsite chatJust now
Answered a shipping question1 min ago
Matched a lead form1 min ago
Delivery update template
Hi! Your order is packed and ready for dispatch.
Connected where work happens
Connects with the tools that matter most to you.
Bring commerce, conversations, and acquisition signals into Fendsy without rebuilding the way your team works.- 01
Commerce
Shopify
Products, customers, orders, and confirmed revenue.View integration - 02
Social conversations
Instagram
Comments, messages, reply rules, and team follow-up.View integration - 03
Business messaging
WhatsApp
Business numbers, templates, conversations, and flows.View integration - 04
Acquisition intelligence
Meta Ads
Ad accounts, campaigns, insights, and reporting freshness.View integration
Developer platform for GTM teams
Turn customer signals into usable context.
Instrument behavior once, resolve signed-in customers safely, and give marketing, lifecycle, and support teams data they can actually act on.
Scoped keys, retry-safe events, visible receipts, and reviewable drafts.order-paid.ts
TypeScript
const event = {
eventId: "order-123-paid",
eventName: "custom.order_paid",
idempotencyKey: "order-123-paid",
source: "order_server",
schemaKey: "standard.generic",
schemaVersion: 1,
payload: { orderId: "123" },
money: { currency: "INR", amount: "125.00", precision: 2 }
}
const response = await fetch("https://api.fendsy.com/v1/events", {
method: "POST",
headers: {
Authorization: `Bearer ${process.env.FENDSY_API_KEY}`,
"Content-Type": "application/json"
},
body: JSON.stringify(event)
})202 · Event accepted
Common questions
Questions about Fendsy, answered.
Clear answers about customer context, channels, journeys, onsite experiences, and Boost.What is Fendsy?
+
Fendsy is a customer engagement platform that connects customer data, campaigns, onsite experiences, and conversational channels in one workspace. Commerce teams use it to understand each customer, prepare relevant messages, automate journeys, and keep every interaction connected to the same customer context.
Explore customer context→How does Fendsy build a unified customer view?
+
Fendsy combines activity from forms, conversations, orders, and campaigns into a single customer timeline. Teams can see what a customer did, which channel they used, and what should happen next without piecing together separate tools.
Explore customer analytics→Which customer channels does Fendsy support?
+
Fendsy supports email campaigns, Instagram automation, WhatsApp conversations, onsite forms, and onsite chat. Each channel can use shared customer context, so teams do not have to treat every message or visit as a disconnected campaign.
Explore connected channels→What does Boost do inside Fendsy?
+
Boost is Fendsy’s AI teammate. It helps teams explore customer and performance data, build customer agents, and prepare audiences, journeys, or campaign drafts. Boost prepares reviewable work while publishing and other consequential actions remain under the team’s control.
Meet Boost→Can Fendsy automate customer journeys?
+
Yes. Fendsy journeys can combine customer triggers, timed waits, conditional decisions, and channel actions. Teams can build flows around real behavior, review every step on the journey canvas, and keep clear human handoffs where automation should stop.
Explore revenue journeys→Can teams create onsite forms and chat experiences?
+
Yes. Teams can create editable onsite forms with fields, steps, and success states, then connect submitted information to customer context. Onsite chat can continue the same relationship instead of starting a separate anonymous conversation.
Explore onsite forms→Who is Fendsy built for?
+
Fendsy is built for commerce and customer teams that manage relationships across data, campaigns, and onsite experiences. It is useful when email, social messaging, WhatsApp, forms, analytics, and automation need to work from one connected customer record.
Explore campaigns→Can developers connect custom data to Fendsy?
+
Yes. GTM engineers can send retry-safe server events, instrument browser behavior, link verified signed-in customers, and inspect durable delivery receipts before handing usable context to marketing and support teams. The Windows x64 Local Studio preview also gives ChatGPT Work an editable Fendsy workspace for preparing Onsite Form and Email drafts for review.
Explore the developer platform→Simple monthly plans
Choose the capacity your team needs now.
Start free, keep every core workflow connected, and increase monthly allowances as your customer relationships grow.Free
For one person proving the workflow.
₹0forever
- 100 AI Credits / month
- 10,000 email recipients / month
- 25 content items + 1 GB media
- 1 site + 1 custom domain
- 1 custom mail domain
- 1 team seat + 1,000 customer profiles
Starter
For small teams beginning to automate.
₹999/ month
- 500 AI Credits / month
- 25,000 email recipients / month
- 25 WhatsApp paid messages / month
- 50 SMS billed parts / month
- 100 content items + 5 GB media
- 3 sites + 3 custom domains
- 3 custom mail domains
- 3 team seats + 5,000 customer profiles
Growth
RecommendedFor growing teams working across channels.
₹2,599/ month
- 2,000 AI Credits / month
- 100,000 email recipients / month
- 100 WhatsApp paid messages / month
- 100 SMS billed parts / month
- 500 content items + 25 GB media
- 3 sites + 3 custom domains
- 10 custom mail domains
- 10 team seats + 25,000 customer profiles
Scale
For established teams with higher volume.
₹12,999/ month
- 5,000 AI Credits / month
- 500,000 email recipients / month
- 1,000 WhatsApp paid messages / month
- 1,000 SMS billed parts / month
- 2,500 content items + 100 GB media
- 10 sites + 10 custom domains
- 25 custom mail domains
- 25 team seats + 100,000 customer profiles
Enterprise
For complex organizations and dedicated agreements.
Customannual contract
- Contract-defined allowances
- AI Credits by agreement
- Dedicated commercial terms